Trust centre
Hosting Regions
We only host with reputable providers both locally and internationally, in order to ensure the safety, stability and uptime of our infrastructure.
Our servers are hosted in the following regions.
- South Africa
- Germany
- Belgium
- London
Within these regions, the following providers are used.
- xneelo
- Hetzner
- Google Cloud
- Cloudflare
We endeavour to host our clients within the region or country in which they are resident. Where this is not possible, we ensure that data processing agreements and sufficient data protection methods are implemented.
Cross Border Transfers
In certain support cases, project requirements, or development efforts, we may need to transfer your data across borders. This may be due to cloud services required or for inter-departmental transfer to assist with a requirement.
We take care to ensure that all our branches operate with the same level of security and diligence when it comes to data security and integrity. Data in transit is encrypted by TLS or by other secure means between branches. No data is transmitted “in the clear”.
Change Management
Any changes to our servers or infrastructure follow change management processes. Changes to live systems are not implemented without due planning and authorisation. Emergency changes follow a separate process to fast-track implementation and roll-out.
Data Retention on Termination
When you terminate your services with us, we will revoke access to and securely delete all of your live information hosted in our infrastructure. We will, on request and prior to termination, provide you with a copy of your hosted database should you need it.
After your termination, we will retain encrypted backups of your data for our standard retention period. After this period, we will enter into a disposal process. During this retention period, your data may be restored should you re-engage our services.
Account information that we need to retain due to legislation shall follow respective industry and legal standards for retention.
