d6 Internal Technical Support
Use this form to submit a support request to the d6 ITS department
Priority Levels & Response/Resolution Times
Priority |
Description |
Initial Response Time |
Resolution Time |
P1 |
Major system outages resulting in significant disruption to business operations (e.g., office internet completely offline). |
30 minutes |
2 hours |
P2 |
Significant issues affecting multiple users, but operations can continue in a limited or degraded capacity, (e.g., slow internet or intermittent connectivity problems).. |
1 hour |
4 hours |
P3 |
Single-user issue impacting productivity. |
2 hour |
1 day |
P4 Low |
Minor issues or general requests, which require attention within a few days. |
4 hours |
3 days |
P5 Routine |
Long-term requests and non-critical maintenance (e.g., procurement, onboarding, offboarding) |
8 hours |
2 weeks |